I've been scammed

Should you fall prey to a scam (i.e., suffer monetary loss or loss of personal information), take the following steps to protect yourself from further losses, and prevent other victims from being scammed.

 

  • Contact your bank immediately if your bank account or credit card has been compromised, so that the bank can take immediate actions to prevent further monetary loss.

  • File a police report online via Police Report, or in person at the nearest Neighbourhood Police Centre or Neighbourhood Police Post. Call 999 if you require the Police’s urgent assistance. If you have information about scams, you may share the information with the Police via the Police Hotline at 1800-255-0000 or online via the I-Witness e-Service (https://www.police.gov.sg/I-witness).

  • If your online account (e.g., email or social media) is compromised, notify all your contacts, and report the incident to the respective email service provider or social media platform. If you still have access to your account, change your passphrase immediately. Set up two-factor or multi-factor authentication if you have not done so earlier.

  • For e-commerce related scams, in addition to making a police report, do also report the incident to the platform administrators. This is to allow the platform to take down the fraudulent seller’s account as soon as possible. Provide as much information as you can in the police report such as scammers’ WhatsApp numbers and account details, information and screenshots of the fraudulent posts (e.g., Instagram/Facebook/TikTok advertisements or listings / Instagram stories).

  • Be alert for scammers’ repeat advances. Some scammers are known to take advantage of their victims’ vulnerabilities. They may impersonate police officers or other authorities and approach their victims with the intention of scamming their victims again.

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I lost money / leaked my bank login details to a scammer

I installed a malicious app

Being a victim of a scam can be distressing. Seek support from family and close friends. Tell them about your scam encounter and seek help.

Avenues of support

Download the Anti-Scam Resource Guide for information on the investigation process for scam cases and resources available to support you.