What to include when you file a police report

Making a police report in person or online

You should provide as much information as you can when making a report. If you’re planning to make a report in-person at your nearest Neighbourhood Police Centre, you can bring notes of what happened so that you can refer to these if you get nervous when the police officer is taking your statement.

Important Information to have when filing a police report:

1. Details of the scam

   • Date and time when the scam happened

   • Mode of contact used (phone call, email or social media)

   • Scammer's contact information (phone number, email address, website links or any other contact details used)

2. Supporting evidence

   • Screenshots/photos of any messages, emails or websites of the scam

   • Documents such as receipts, invoices or contracts

   • Copies of any bank or financial transactions that showed amount of money lost

   • Recordings of conversations with the scammers

3. Reports to other organizations

   • Mention if you have reported the scam to other authorities or organizations such as your bank, 1799 ScamShield Helpline or other stakeholders

   • Include reference number of those reports to facilitate investigation

4. Additional information

   • Provide descriptions of the scammer if possible (Name/Alias used, physical appearance)

   • Steps you have taken to prevent further losses (Freezing accounts, restricting further access to accounts)

Here's what you can do while filing a police report

Website address (URL) shared by scammers

• If a scammer has directed you to access a website to input your banking details or engage in online trading (phishing and investment scams), or instructed you to download a mobile application from a website, you can report the link by entering the full URL of the scam website.

• Retrieve the full link from your Internet browser history. This action enables the authorities to take appropriate measures against the website.

Phone numbers

• You can report the phone number used by the scammer by entering the complete string of numbers without any spacing in your police report.

• Please indicate if the number has a ‘+’ prefix.

• Additionally, specify the type of call made, such as normal call, WhatsApp, Telegram, IMO, Viber, etc. For example: +65123456789