Leaked my bank login info

If you've leaked your bank login info to a scammer:

Immediate Actions

  1. Keep calm.

  2. Immediately call your bank to freeze your bank account (hotline numbers listed below).

  3. You can also activate the Kill Switch on your banking app if it has one.

  • The Kill Switch is a self-service security feature that enables you to immediately freeze all your current and savings accounts (including joint accounts).

What to expect?

After activating the Kill Switch, no transactions – whether done digitally, via an ATM or at branches – can be made. Even recurring or pre-arranged funds transfers will be disabled. This ensures your funds stay protected in the event that someone tries to illegally gain access to them.
Once Kill Switch is activated, please note that all your account(s) with us (banking, credit card and Ready Credit) will be instantly blocked. The following transactions will not be processed while the Kill Switch is active:
Digital banking transactions, e.g.

  • Local and overseas outgoing funds transfers (PayNow/FAST/GIRO/Telegraphic Transfer)

  • Bill payments

  • Existing future-dated transactions

  • Standing instructions

  • Recurring payments Investment instructions

  • PayAll

  • Any debiting transactions

  • Any transactions requiring card authorisation

  • Purchases (Physical and digital debit/credit card transactions)

  • ATM cash withdrawal

List of Bank's Anti-Scam Hotline:

DBS / POSB

OCBC

  • Call the OCBC 24-hour Personal Banking hotline immediately at 6363 33330

  • Press 8 to report fraud or temporarily freeze all your accounts and cards.

  • Call +65 6363 33330 if you are overseas

UOB

  • Call the UOB 24-hour Fraud Hotline at 6255 0160

Citibank

CIMB

For all other banks, refer to the bank's relevant fraud hotline(s).

Resources and references